WHERE IS MY ORDER?
Once your order has shipped, we’ll send you a confirmation email.
If you have trouble or haven’t received your products on time, you can contact our friendly delivery team at firstname.lastname@example.org
WHEN CAN I EXPECT MY ORDER?
Shipping takes approximately 5-7 business days. We’ll notify you once your order is dispatched.
I’VE NOTICED A MISTAKE! CAN I CHANGE MY ORDER?
We can amend your delivery details only, you just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team at email@example.com
We unfortunately cannot amend your options.
HOW CAN I PAY?
We accept all major Debit and Credit cards including Apple and Google pay.
CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?
Unfortunately, we are unable to ship internationally and can only deliver within mainland UK.
WHAT IF MY ORDER IS INCORRECT/DAMAGED ON DELIVERY?
If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact them at firstname.lastname@example.org. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you or offer you a replacement.
What if my Liquid Diamond merchandise doesn’t fit me but I’ve opened the packaging?
If your merchandise doesn’t fit, this can be returned for a refund or exchange of product for a new size. Please email our friendly team on email@example.com and we’ll answer any questions you may have.
Defective or wrongly shipped merchandise can be returned for exchange of products or equal value, following a sales receipt/ email sales confirmation.
If an order is returned as undeliverable, the refund will be returned for the products only, and will not include postage or shipping refund.
Please email customer services regarding refunds, returns, and exchanges. We’re always happy to help and answer any questions!
ABOUT LIQUID DIAMOND
Product related query?
For all product enquiries about Liquid Diamond products please email: firstname.lastname@example.org